ProblemManaging customer feedback was overwhelming and unsustainable.There had to be a better way…

A sprawling node-and-edge graph, dense with clusters and trailing single nodes.
SolutionConnecting the dots.Enabling users to uncover customer insights faster through natural conversation.

The Ask Insights landing screen: a greeting, the prompt box, suggested prompts and recent chats.

A central hub to discover insights through natural conversation

A cited answer in Ask Insights: ranked feature requests with why each matters, a key takeaway, and the sources it drew on.

Deep-linked and cited responses tied to the voice of the customer

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